Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. If several goods are delivered in one order, the period runs from the day you take possession of the last item.

To exercise your right of withdrawal you must inform us (Arezou Studios UG (haftungsbeschränkt), Schopenhauerstraße 71, 80807 München, email: info@arezouparfum.com) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory. You can also declare the withdrawal using the “Withdraw from contract” function.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees because of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event within fourteen days of the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired. We will tell you the return address by email after we receive your withdrawal. You bear the direct cost of returning the goods.

Perfume contains alcohol and is dangerous goods in limited quantities. Please return the goods in a sturdy box, packed securely and with the limited-quantity (LQ) marking if we provide it. You are only liable for any loss in value of the goods if it results from handling that was not necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

To Arezou Studios UG (haftungsbeschränkt), Schopenhauerstraße 71, 80807 München, email: info@arezouparfum.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if notified on paper):

Date:

(*) Delete as appropriate.